Shipping policy

SHIPPING POLICY

DOWATCH

Last updated: June 26, 2026

Overview

At Dowatch, we are committed to delivering your order with care and reliability. Please read our Shipping Policy carefully to understand how we handle order processing and delivery.

Order Processing Time

All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.

You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Rates

We offer free standard shipping on all orders.
Express Priority shipping is available for $3.90 at checkout.

Estimated Delivery Time

Destination | Estimated Delivery Time

United States | 10 to 15 business days
United Kingdom | 10 to 15 business days
Canada | 10 to 15 business days
Australia | 10 to 15 business days
Western Europe | 10 to 15 business days
Rest of World | 3 to 4 weeks

Please note: Delivery times are estimates and may vary slightly due to customs clearance, carrier delays, or peak holiday seasons.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number. You can use this number to monitor your shipment status directly through our tracking page or the carrier's website.

If you have not received tracking information within 5 business days of your order, please contact us at contact@bydowatch.com.

Customs, Duties, and Taxes

Dowatch ships worldwide. For major destinations like the United States, United Kingdom, and Canada, orders typically pass through customs without any additional fees. However, any customs fees or import duties imposed by the destination country are the responsibility of the customer.

Lost or Delayed Shipments

If your order has not arrived within 30 days of shipment, please contact our support team. We will investigate the issue with the carrier immediately and work toward an appropriate resolution, including a replacement or refund if necessary.

Incorrect Shipping Address

Please ensure your shipping address is correct at the time of purchase. Dowatch is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your address, contact us immediately at contact@bydowatch.com. We will do our best to correct it before dispatch, but we cannot guarantee changes after the order has been processed.

Contact

For any shipping-related inquiries, please contact our support team:

📧 contact@bydowatch.com
🌐 www.bydowatch.com